REFUND POLICY

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and time limits for all orders placed on our official website. This policy applies to all customers who purchase apparel and accessory products on our platform, including tops, bottoms, lingerie, accessories, footwear and small items, women’s apparel, and kids’ apparel for boys and girls. By completing an order purchase on our website, you agree to abide by all terms of this refund policy. We adhere to fair, transparent, and efficient service principles to protect the legitimate shopping rights and interests of every global customer.

1. GENERAL REFUND RULES & ELIGIBILITY

We provide unified global after-sales refund services for all eligible orders. All products sold on our website support return and refund applications within a 60-day return window starting from the date customers receive the ordered items. To qualify for a full refund, the returned products must be in unused, unwashed, undamaged, and resalable condition, with all original tags, labels, and packaging intact. Any damaged, worn, altered, or improperly used items will not be eligible for refund approval.
All transactions on our website are uniformly settled inUSD (United States Dollar), and all refund amounts will be calculated and issued in USD accordingly. Our store provides free global shipping for all orders, and no shipping fees will be deducted from any refund amount under normal circumstances.

2. REFUND PROCESSING TIMEFRAME

After we receive and complete a strict inspection of your returned items to confirm compliance with return and refund standards, we will formally initiate the refund process. All approved refunds will be credited to the customer’s original payment method within 5 to 10 business days.
Please note that the final arrival time of the refund may be slightly delayed due to the processing rules of different payment institutions and bank systems. The 5–10 day period refers to our official refund processing cycle, excluding additional system verification time of third-party payment platforms.

3. FULL REFUND SCENARIOS

Customers can apply for a full refund of the original order payment amount if the following eligible situations occur and valid proof is provided:
1. The delivered products have quality problems, defects, process errors, or damage that affects normal use;
2. The received items are inconsistent with the order information, including wrong style, wrong size, wrong color, or incorrect product category;
3. Order duplication, system abnormal payment, or successful order cancellation before product shipment;
4. Any other non-human damage and platform-side errors that affect normal product use and shopping experience.

4. PARTIAL REFUND SCENARIOS

For orders containing multiple products, customers can apply for a partial refund for individual eligible items. The refund amount will be calculated based on the unit price of the returned products in the original order. Partial refund processing follows the same 5–10 business days refund cycle after item inspection and confirmation. Unreturned products in the original order will remain valid and no additional service fees will be charged.

5. NON-REFUNDABLE SITUATIONS

We reserve the right to reject refund applications if the following situations occur:
1. Return applications submitted beyond the 60-day valid return period;
2. Returned products are worn, washed, damaged, stained, altered, or lack original tags and packaging, which cannot be resold normally;
3. Damage or defects of products caused by human factors, improper use, improper storage, or private modification by customers;
4. Products marked as non-refundable special styles or clearance items on the product detail page;
5. Incomplete return application information or failure to provide valid proof as required.

6. UNDELIVERED & RETURNED PACKAGE REFUNDS

Our unified global delivery time is 6–12 business days, with all in-stock items shipped within 1–3 business days. For packages returned to our warehouse due to non-delivery reasons caused by customers, including incorrect shipping address, unsuccessful signature confirmation, and unclaimed packages, we will process the refund after receiving and verifying the returned package in accordance with the unified refund cycle.

7. CONSULTATION & SERVICE SUPPORT

If you have any questions about refund eligibility, refund progress, amount verification, and policy details, please refer to the Contact Us page on our official website for professional customer service support. All official contact channels and email addresses are displayed on the Contact Us page, and our team will resolve your refund-related inquiries in a timely and professional manner.

8. POLICY UPDATE RIGHTS

We reserve the right to update and optimize this Refund Policy in accordance with platform operation adjustments and industry service standards. The latest policy terms will be published on the official website and take effect immediately. Continued use of our website and after-sales services constitutes your acceptance of the updated refund rules.