CUSTOMER SERVICE POLICY

This Customer Service Policy outlines the standardized service rules, shopping guidelines, shipping terms, return and refund regulations for all customers who purchase products through our official website. All orders placed on our platform are subject to the following unified policies. We adhere to the principles of transparency, efficiency and customer priority to provide stable, reliable and professional shopping services for global users.

1. PRODUCT CATEGORY SERVICE SCOPE

We provide a full range of fashionable and daily wearable apparel and accessories for all age groups and genders. Our product categories cover complete outfit matching scenarios, including Tops Series, Bottoms Series, Lingerie, Fashion Accessories, Footwear & Small Daily Items, Women’s Full-Set Apparel, and Kids Apparel for both boys and girls. We strictly control product quality, style diversity and wearing comfort for all categories, and provide unified after-sales service standards for all products in our store.

2. SHIPPING & DELIVERY POLICY

We implement unified global shipping rules for all customer orders with no regional distinction. All in-stock products will be processed and shipped within 1 to 3 business days after the order is successfully confirmed and payment is verified.
The unified estimated delivery time for all global destinations is 6 to 12 business days after shipment. Please note that we only provide standard delivery services, and expedited delivery options are not available for all orders.

3. SHIPPING FEE & CURRENCY STANDARD

Free Global Shipping: All products displayed and sold on our official website enjoy free shipping service. Customers are not required to pay any additional freight, handling or delivery fees for any valid order.
Unified Settlement Currency: All product prices, order settlements, refunds and all transaction-related fees on this website are uniformly denominated and settled in USD (United States Dollar). No other currency is supported for settlement.

4. RETURN POLICY

We support a long-term flexible return service to protect customers’ shopping rights. All eligible products can be applied for return within 60 days from the date customers receive the goods.
All return applications must comply with our product return specifications: the returned items must be unused, unwashed, undamaged, kept in original condition with original tags and packaging intact, and not affected secondary sales. We reserve the right to inspect all returned goods after receiving the package. Returns that do not meet the specification standards will not be accepted.

5. REFUND POLICY

After we receive, inspect and confirm the returned products meet the return requirements, we will initiate the refund procedure immediately. All eligible refunds will be returned to the customer’s original payment account within 5 to 10 business days.
The refund amount is subject to the actual payment amount of the original order. Since all orders enjoy free shipping, no shipping fee deduction will be generated during the refund process. Customers can check the refund progress through their order details page on our website.

6. CUSTOMER CONSULTATION & CONTACT

For any questions about product details, order inquiries, shipping status, return and refund progress, service consultation and other related issues, please visit the Contact Us page on our official website for assistance. Our official customer service email and exclusive consultation channels are fully displayed on the Contact Us page. Our professional customer service team will provide you with timely and professional reply and after-sales support.

7. SERVICE UPDATE RULES

We reserve the right to adjust and optimize the customer service policy and related service rules according to business operation needs. Any policy updates will be posted on the official website and take effect immediately after publication. Continued use of our website and services after policy updates means you agree to the latest service terms.